STORE POLICY

LIGHTSPEED Ordering

Orders

Orders can be placed via this website, over the phone and by email. It is the customers responsibility to check that the details of quotes, proformas and orders are correct before confirming the order (payment of a proforma and/or collection of a kit are to be taken as confirmation of the associated proforma or quote).

​

Quotes & Orders

Prices on quotes are valid for a maximum of 14 calendar days from the date of issue (unless stated otherwise on the quote).

Prices on orders are valid for a maximum of 14 calendar days from the date of issue.

LIGHTSPEED Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

​

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

​

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

​

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

​

If you don’t want us to process your data anymore, please contact us at info@lightspeedsolar.co.uk 

​

Information

We endeavour to keep the information on our website accurate and fully up-to-date, and aim to fulfil orders promptly and to the full satisfaction of our customers. However, we do reserve the right to refuse orders at our sole discretion, to change the price and specification of items listed on the website, and to withdraw items from sale at any time.

We cannot be held responsible for incorrect purchases made by the customer, that result in incorrect installation. All products are purchased at the customer's own risk, and installations are always recommended to be conducted by a competent registered installer. Extra costs incurred by the customer for issues surrounding

​

Acceptance

These Conditions are deemed accepted by the customer when products or services have been accessed or ordered by the customer.