SHIPPING & RETURNS
Shipping Policy
Delivery
Orders placed and confirmed through the website have an estimated time of delivery of 3-5 working days to UK mainland addresses, subject to stock availability.
Delivery is by pallet courier, or a parcel courier (such as DPD, DX or UPS) for smaller items. Unfortunately, there can be no timed and Saturday deliveries. Title and risk in the goods passes to the buyer on delivery. Pallet deliveries are always kerbside, at the driver's discretion / access limitations they may be able to move the goods on to the property.
Although we are selective about which couriers we use, and aim to only partner with those offering reliable service, standard delivery services are not guaranteed unfortunately, and if they fail and/or delayed, the charge will still apply. We do not accept liability for any further costs arising from a failed delivery. It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery and any delivery that is attempted but fails because no-one was there will be chargeable. If the address or date are incorrect and a re-delivery is required, these are also chargeable in full.
LIGHTSPEED STANDARD delivery service: 3-5 working days from date of purchase.
LIGHTSPEED EXPRESS delivery service: 1-3 working days from date of purchase.
​Delivery time: 08:00 - 18:00
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Tracking your order
You will normally receive an email with details on how to track your order. We cannot guarantee to provide an ETA on orders that have standard delivery. Please make sure to provide a mobile number, as for DPD deliveries you will then receive a text detailing a delivery window.
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When your order arrives
As soon as you receive your order please check the contents. Any damage to the packaging or goods should be noted when you sign for the goods. While it's rare for breakages to happen in transit, it can happen, so if you have ordered solar panels we very strongly recommend you check the panels BEFORE signing with the courier that it has been received in good condition. Else, please sign as unchecked. You should check the contents against the packing note or quotation that you have received. Any missing or damaged items should be reported to us within 24 hours by phone or email. The Supplier will not be liable for the cost of replacement goods if notified after this period.
The Supplier will refund for or replace any goods which arrive damaged, with replacements sent on a next day basis subject to stock availability, but will not be liable for any further costs arising from the arrival of damaged goods on site. Delayed deliveries and damage in transit can happen occasionally, and may impact installations planned for the day of delivery. That is a risk associated with delivering to site directly (offset by an operational saving on rent for storage of stock) and should be priced into the installation. The Supplier will work closely with customers to resolve issues as quickly and inexpensively as possible, but our financial liability for delays, errors and damage in transit is strictly limited to the value of the order itself, including delivery.
Return & Exchange Policy
If a product we sell proves to be defective, you should notify us within seven days. We will take the goods back and replace the item or refund the money you have paid, including delivery costs.
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You may also return unwanted items within two weeks, provided they are still in their original, undamaged packaging. Contact us directly, and if your return is accepted we will send instructions on how and where to send your package. Items returned back to us without first requesting a return authorisation will not be accepted. If you return an unwanted item, you are responsible for delivery of the item back to us, adequately insured, at your expense. We will refund the price of the item (less restocking charge), but not the cost of delivering it to you.
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Many of our products are covered by manufacturer warranties. See the individual product pages or the manufacturers websites for details. If you need to make a claim under warranty, please get in touch directly with the manufacturer.
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For end users, if you wish to return an item/order, you need to tell us within 14 days of receiving your goods that you'd like to return them. You have 28 days from when you received the goods to facilitate this return. The cost of the original delivery charge is non-refundable, and the cost of returning the goods is the responsibility of the buyer.